Automation - Duplicate Finder

[S]

Hi

I have attempted to write a Automation to find duplicate issues on Jira based on my business key (ACtor Name and Movie Name)

Just being creative to see if Automation can solve a duplicate finder problem :)

project in ( XX ) AND issuetype = NC and "Actor Name" = {{triggerIssue.customfield_10102}} and "Movie [Number]" = {{triggerIssue.customfield_10088}}

Problem breakdown: My goal is to search for Actor Name and Movie name from existing issues and compare it with the newly issue that is being created....

It just adds a comment - "Duplicate" when it finds the matching condition.

Problem is that is adds for everything - even the ones that are not duplicate :(

Appreciate any help

[Irina_Bel_Stiltsoft_ · Accepted solution]

Hi @S ,

Here's a video where I show a way to link duplicate tickets. It worked out for me, may you'll find it helpful too.

[Nanda · Accepted solution]

So what you are trying here is an IF condition instead you should try using a Branch.

The IF condition simply matches issues in the JQL and the issue created gets matched against it and the comment "Duplicate" is added as the created issue itself matches the condition.

Instead, use a Branch with JQL like below

Also, I would suggest including "issueKey != {{triggerIssue.key}}" in your JQL to prevent checking on the triggered issue.