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Automation Some Errors due to deleted issues

Christina Evans
Contributor
August 21, 2024

I have automation set to input start dates when an issue is pulled into "In Progress" status in the workflow. I have deleted several issues and now the automation works but continues to send me fail notices because it is looking for the deleted issues? How do I fix this?Screenshot 2024-08-21 113936.pngScreenshot 2024-08-21 120951.png

3 answers

1 vote
Mikael Sandberg
Community Champion
August 21, 2024

Based on the error message that you included in the screenshot above the issue is with the user that the rule is running as, not deleted issues. Have you made any changes to your permission scheme or change the user that the automation is running as? By default the permission scheme has the project role atlassian-addons-project-access assigned to all permissions, this is to apps have access to the project and can make changes to it. This also includes automation.

Screenshot 2024-08-21 at 9.37.02 AM.png

0 votes
Ponnappan Ganapathiya
Contributor
August 21, 2024

This might help

https://community.atlassian.com/t5/Jira-questions/Automation-for-Jira-throwing-errors-when-Issue-Deleted/qaq-p/1700365

 

 

 

Execute this rule immediately when the rule is triggered, instead of in the background

0 votes
John Funk
Community Champion
August 21, 2024

Hi Christina,

I have not seen that error before. Have you removed the link in the trigger issue? The delete should have done that, but something might have dropped. 

And you are sure that issue has been deleted? Can you see other issues on that same TAMPIT project?

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