I have a ticket that is created with a custom field that contains a list of IPs.
I have a static mapping (around a thousand lines) that maps a given IP to the jira project that is in charge of this IP.
I want to create some automation such that when a ticket arrives, it induces the creation of 1 ticket in each project impacted by this ticket (and enrich a field IP with all IPs related to this project).
So for example, I have the following mapping:
"127.0.0.1" -> project1
"127.0.0.2" -> project1
"127.0.0.3" -> project2
(...)
and a ticket is created with the field IPs = "127.0.0.1, 127.0.0.2, 127.0.0.3"
I then want 2 tickets to be automatically created:
- one in project1, with the field IPs="127.0.0.1,127.0.0.2"
- one in project2, with the field IPs="127.0.0.3"
How can I achieve that in the simplest way with Jira ?
NB: I have not Jira cloud, nor can I install non-free plugins.
Thanks
hi
in this case you might think of out of the box solution using JIRA webhooks and JIRA REST APIs.
To learn more about the topics check the below references.
JIRA Webhooks
https://developer.atlassian.com/server/jira/platform/webhooks/
JIRA APIs
https://developer.atlassian.com/server/jira/platform/rest-apis/
Cheers,
Karim
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