Automation for Jira: Last Changed Status

[Sabrina Schmidt]

Hello, 

Is it possible to notify the users (for example send an email), when an issue wasnt changed for a week? 
I tried with Automation for Jira to get this notification, but coundnt find a way to access the last changed field that is in each ticket by default. 
Is there a better way to get some kind of notification when issues arent changed for a certain time?

[Daniel Deng · Accepted solution]

Hi Sabrina

Do you want to get notified if the Issue was not changed for a week or the Issue Status (field) was not changed for a week.

If the former, you can use Scheduled automation rule in Automation in Jira, and set the JQL like "project = project name and updated < startOfDay(-7)", and tick the option "Only include issues that have changed since the last time this rule executed".

Alternatively, you can just create a filter using the above JQL and subscribe it. You may get repeated items in this way.

[Sabrina Schmidt]

Hello Daniel, 
Thank you for your help. THe JQL Rule solved my problem.