Automation for Jira Server: Problem with IF conditional statements

[Jira Administrators]

I have a custom field called "p-card: missing receipts".  It's a long text field and its ID is 29301.

I want automation to send an email.  If there is a value in that custom field, I want "hello" displayed in the email, otherwise nothing.

I have tried the following but they either display nothing when there is a value in the custom field, or they throw an error:

{{if(not(customfield_29301.isEmpty)),"hello")}}

{{if(p-card: missing receipts,"hello")}}

{{if(customfield_29301)}}hello{{/}}

I used the following documentation: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-conditional-logic/

[Jira Administrators · Accepted solution]

Sebastian - 

Thank you. 

1. After much experimenting, I determined the problem: a single-line conditional statement must begin with #if, not if.  This statement works:

    {{#if(not(issue.customfield_29301.isEmpty))}}hello{{/}}

Remove the # and this statement throws an error:

    {{if(not(issue.customfield_29301.isEmpty))}}hello{{/}}

It would appear that this documentation is incorrect: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-conditional-logic/

2.  My experiments indicate that "issue." has no effect in this situation.  All of these worked fine:

• {{#if(not(customfield_29301.isEmpty))}}hello{{/}}
• {{#if(not(issue.customfield_29301.isEmpty))}}hello{{/}}
• {{#if(not(P-card: missing receipts))}}mega hello{{/}}
• {{#if(not(issue.P-card: missing receipts))}}mega hello{{/}}

Thanks again

Lionel

[Sebastian Krzewiński]

Thanks Lionel for and explanation!

[Sebastian Krzewiński]

Hi @Jira Administrators 

You should use:

- issue.customfield_29301 instead of customfield_29301

- issue.p-card: missing receipts

Please check this doc - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#Available-properties.1

Regards,

Seba