Automation help

[Raju Mandapaka]

Can you help me with this format, we are cloning issues using automation and storing cloned value (key) in a url type custom field, so that user can use this link and go to cloned issue.

I am using a smart value as {{createdissue.url) which generates a lengthy url in that custom field.

Can you help me in such a way that only cloned key should be come in that custom field.

Eg: 

{{createdIssue.url}} generates https://abc.net/browse/ATV-237

my requirement is it should generate only ATV-237 and should be hyperlinked to its URL.

Thanks,

Raju

[John Funk · Accepted solution]

Hi Seetham,

Try this for the update to the custom field:

https://abc.net/browse/{{issue.Cloned By}}

[Mark Segall]

Hi @Raju Mandapaka 

I have to ask why you're trying to use a custom field and generate a URL rather than setting your rule to generate a link between the two issues in the create issue action?

[Raju Mandapaka]

Hi @Mark Segall 

That doesn't helps my requirement 

[Pramodh M]

Hi @Raju Mandapaka 

For Hyperlink the field should support wiki formatted data so here are the steps

• Create a Paragraph Custom Field which supports wiki format
• Add the value as - {{createdIssue.key}}

Let me know if you have further queries

Thanks,
Pramodh

[Raju Mandapaka]

@Pramodh M 

Its not working, if i use {{createdIssue.key}} it is generating only ATV-15 (not a hyperlinked one)

[Pramodh M]

@Raju Mandapaka 

Use the paragraph field which supports rich text and wiki format.

Thanks,

Pramodh

[Raju Mandapaka]

Hi Promod,

I used same, but no result still showing as same (only key not a hyerplinked one

[Tim Perrault]

Hi @Raju Mandapaka 

You could try changing the custom field type to a text field and use {{createdissue.key}} smart value. That should return the key and Jira should automatically create a link if the issue exists in the system.

Thanks,

Tim

[Raju Mandapaka]

Its not working, if i use {{createdIssue.key}} it is generating only ATV-15 (not a hyperlinked one)

[Tim Perrault]

What type of field are you using and what renderer does that field use?

[Raju Mandapaka]

HI @Tim Perrault 

I Used Text field single line and here is the answer stored (it is not hyperlink)

[Tim Perrault]

@Raju Mandapaka

ok. It looks like @Pramodh M was correct and you need to use the paragraph type field. That field supports rich text.

The short text field only supports plain text. Sorry about that.