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Automation not working (parent to Done when subtasks Done)

Sebastian Findling
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January 27, 2022

I just applied an automation suggested automatically by JIRA and it doesn't work. I moved all subtasks to Done but the parent issue won't, I've tried with many different issues.

 

Captura de Pantalla 2022-01-27 a la(s) 12.01.21.pngCaptura de Pantalla 2022-01-27 a la(s) 12.01.55.png

1 answer

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Manon Soubies-Camy
Community Champion
January 27, 2022

Hi @Sebastian Findling and welcome to Community!

It may be due to the issue you're transitioning not being a sub-task. Can you please go the audit log (between "Rule details" and "When: Issue transitioned"), click on "Show more" and send us a screenshot?

- Manon

Mikael Sandberg
Community Champion
January 27, 2022

Another thing that you may want to try is to reselect the status in the if condition, I noticed that sometimes the library automations will not work unless you make a small change to them.

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