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Automation question

Sean Joo June 30, 2022

In Jira software (SCRUM) If I pulled a ticket to the backlog, is it possible for me to sync status? something like if I close a cloned task in SCRUM the ticket in the service management close automatically?

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Alexander Bondarev
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June 30, 2022

Hi, @Sean Joo !

Welcome to the Community! 

Yes, you can. I recommend you to start with automation rules;

Sean Joo June 30, 2022

Thank you I will try

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John Funk
Community Champion
June 30, 2022

Hi Sean - Welcome to the Atlassian Community!

You can certainly do that with an Automation for Jira rule. 

Create a rule based on an Issue Transitioned trigger.

Then add any Conditions needed. 

Then add a branch that identifies the linked issue.

Finally, add a new action for Transition issue. 

Sean Joo June 30, 2022

I will try it thank you.

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