Automation question

[Carina Gungner]

Hi,

I have created a new rule in Automation. I want to receive an email with a list of issues. There is no problem creating the list, I can see that the issues I find has an assignee. I choose the assignee from the dropdown list in the To box in Send email action and saves it. Everything looks fine until I try to run the rule. Then I get the error "

As there is no issue present, cannot get the value of the field:

assignee

Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty."

From what I can see it is not empty.

In the email I want the assignee to be shown so I have added it in the Content like this

{{#lookupIssues}} - key: {{key}}, Summery: {{summary}}, Assignee; {{assignee}} {{/lookupIssues}}

I change receiver in the To box to another, and run the rule to see if I could get the assignee displayed in the mail and I got this

Assignee; 712020:b6e099e3-8fef-42bc-835c-......

What am I doing wrong?

[Cristian0791]

Hi Carina,

Did you think about creating a filter and then make a subscription on the filter?

[Bill Sheboy]

Hi @Carina Gungner -- Welcome to the Atlassian Community!

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

What type of project are you using: company-managed or team-managed?

Kind regards,
Bill

[Bandarupalli Sai]

@Carina Gungner - Can you use the below smart value and see if it helps

• Send Email: 

  • In the To field, use {{assignee.emailAddress}}.
  • In the email content, use:
    Issue Key: {{key}} Summary: {{summary}} Assignee: {{assignee.displayName}}

[Carina Gungner]

It works in the email content to use the {{assignee.displayName}}, but using the {{assignee.emailAddress}} in the To field doesn't work. The error says "Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty." 

[Carina Gungner]

[Dick]

Hi @Carina Gungner , welcome to the Atlassian Community

From the error message one can deduce that there is no issue to get the assignee. Could you post your automation script so we can determine the cause behind this?

Thank you in advance for helping us help you,

Dick

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[Carina Gungner]

Hi, this is the query I have used

[Dick]

Hi Carina,

Thank you for responding. Your query has only AND statements between the expressions. This means that the issues found would have to meet ALL the expressions.

so, issues in Project 10000 and with a duedate within 5 days, and have label Kontroll and have status done

There are no issues found, says your error message. I think that is indeed the case, because all those and statementts are a prerequisite in your query. 

So I would like you to put in words, the Jira-items you would like to find and have in the email that should be sent. It'll give us a clue how we need to adapt your filter to finding the correct Jira-issues.

Thank you for posting the filter query,

Dick

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Query:

(project in (10000)) AND (duedate <= 5d and labels = "Kontroll" and status = "Done")

[Dick]

Hi Carina,

Could it be that one of your tickets does not have an assignee, by chance ?

[Carina Gungner]

Hi, 

No there is only one issue in the list in this case, and it assigned to me

[Dick]

Hi Carina,

I think I'm missing something in the addressee field: 

{{#lookupIssues}}{{assignee.emailaddress}}{{/}}

it's where you tell Jira to get the assignee from the array of tickets!

[Carina Gungner]

Hi,

That didn't help either, still get the same error