Automation rule not working.

[Erika Reategui]

Hello Team,

I created many rules to assign issues based on a custom field value when the issue is transitioned to a specific status on the workflow. The rule was created using the Smart value option as you can see on the screenshots below.

All the rules have almost the same structure the difference between them is the transition and custom field used to create the rule.

I created one rule that when the ticket is transitioned to the Design Approve status the ticket should be assigned to the user set on the Product owner custom field and the rule is working fine. 

The problem I am having is that I create a similar rule but with a different custom field and the rule is not working. It actually unassigns the ticket if it is assigned.

I am not sure what could be wrong. Any ideas about what could be happening?  Thank you.

[Erika Reategui]

This ticket can be closed. The issue has been fixed. 

Thank you

[Bill Sheboy]

Hi @Erika Reategui 

As you have solved this yourself, perhaps post what the cause was, the solution, and then mark your own response as "answered" for the question.  That may help others who see a similar symptom in the future.  Thanks!

Kind regards,
Bill

[Erika Reategui]

Hi Bill,

It was a human error, the name of the custom field was incorrect. I fixed the name and the rule stated to work successfully. 

The custom field was Program Manager instead of Product Manager. 

Best regards,

Erika