Automation rules not working

[Pooja Goudappanour]

Hello!,

I created three automation rules for stories when they are transitioned to 'done' from 'showcase' status, rule should transition back to 'showcase' status if  1)originalEstimate is EMPTY 2)subtasks are not present 3)if subtasks are not closed/'done'.

But none of my rules work and they end up with errors while transitioning back to previous status(reference attached):

error - 'Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status): ABCD-xxxx (Done - 10001)'

[Sanjog Sigdel]

@Pooja Goudappanour 

Can you please share the screenshot of the automation rule? I've implemented something similar and its working. I've made a rule to increment BackToDeveloper count by 1 whenever a story transitions from any status to "BackToDeveloeper" or ToDo

One thing to consider here is if you wont find your desired custom field, then you will need to mention that custom filed within the smart values with its field id like shown below:

{{issue.customfield_10882}}+1

You can fine the customfield id by clicking the Edit Context and default value menu in your custom field. The custome field id is displayed in the URL.

One additional information, Maybe you cannot transition from Status X to Status Y based on your Jira workflow which you have been using. So if my rule is only when I transition from X to Y but the workflow never transitions from X to Y there will always be an error. You should look at that once.