Automation to send email runs without error but i am not receiving any emails.

[B Praveen Kumar Varma]

I created a simple flow that send me list of certain issues, the query runs successfully and audit log also shows that email is sent, but i am not receiving any email in my outlook 

[Bill Sheboy]

Hi @B Praveen Kumar Varma -- Welcome to the Atlassian Community!

For a question like this, context is important for the community to help.  Please post the following:

• what version of Jira are you using: Cloud, Server, or Data Center
• for Cloud, what type of project is this: company-managed, team-managed, JPD, etc.
• an image of your complete automation rule in a single image for continuity
• images of any relevant actions / conditions / branches
• an image of the audit log details showing the rule execution
• explain what is not working as expected and why you believe that to be the case

Until we see those...

If you are using a team-managed project and the field is a custom People type of field, the email address is not available to automation rules.  A workaround would be needed using the REST API or a different field type.

Kind regards,
Bill

[Deivid Araujo]

Hi B Praveen

Not receiving an e-mail can happen because a lot of things. You can try:

• Test with another e-mail from another provider
• Check the spam an thrash folders
• Check if there are any rules preventing you to receive e-mails from atlassian

[B Praveen Kumar Varma]

I have only one corporate email, point 2 checked no email found and point 3 where do i see those rules ?

[Karan Sachdev]

Hi @B Praveen Kumar Varma , @Clément Gamero

You are likely facing this issue due to this incident: https://jira-software.status.atlassian.com/incidents/4qkky6vrfv2t

Thanks!

[B Praveen Kumar Varma]

Is it resolved or when is it likely to get resolved ?

[Clément Gamero]

Watching. Got the same issue since today. The "send email" action is successful but nobody is receiving the email in outlook. It worked fine yesterday.