Back to previous state

[Mkurama]

Hi all,

I have a workflow which has 4 step:

To Do ==> In Progress ==> Done

All ==> Cancel

I want to add feature that back the issue to previous state if it's in "Cancel".

Example: The issue state is In progress and move it to Cancel state. Now I want to back the issue to In progress state. Is Jira support this case?

Thanks.

[Carlos Garcia Navarro]

Hi @Mkurama ,

If I understand correctly, the answer is 'yes', you can create a workflow that allows a transition from 'Cancel' to 'In progress'. Some documentation that may be helpful:

https://support.atlassian.com/jira-work-management/docs/how-to-create-workflows/

https://support.atlassian.com/jira-work-management/docs/how-to-create-workflows-for-team-managed-projects/

https://support.atlassian.com/jira-cloud-administration/docs/add-and-delete-an-issue-workflow/

[Evgenii]

Hi, @Mkurama 

Just wanted to add to @Carlos Garcia Navarro answer, one small, but important detail - when you're making transition from state, where issue is closed and resolution is set, don't forget to add one postfunction in transition, to clear resolution.

[Evgenii]

@Mkurama 

I think, I understood your idea. You want to transition issue to previous status, with automatical selection of previous status. 

I'm afraid, it's can't be made with standard functions of Jira Server.

I can suggest solution with ScriptRunner, or, maybe, Automation, but I'm not sure that you have it.

And, in any case, you still need to make transitions from Cancel to other states.

[Mkurama]

Dears @Carlos Garcia Navarro @Evgenii @Sayed Bares [ServiceRocket] 

I really appreciate your suggestions. The workflow actually complex a little bit, I used the workflow above to deliver the case. Is there any solution instead of link Cancel state to all the other states?

Thanks a lot.

[Sayed Bares [ServiceRocket]]

@Mkurama  Yes, just add a transition that goes from Cancel to your desired status.