Banned from JIRA

[Anton]

Hello, my another account somehow banned, how can I restore access to it ?

I worked for an organization using it, but also used for my personal projects, how can I restore access to it ?
When I'm trying to login through:

It looks like your account has been deactivated.

We've sent you an email with details of who to contact to get more information about this.

Also, how can I provide my account email without showing it to public ? Why don't you have a private support chat ?

[Trudy Claspill · Accepted solution]

Hello @Anton 

Welcome to the Atlassian Community..

Did you try contacting the the person/entity identified in the email to get the account reactivated? Was the email address provided to you by your company? If so, they should be able to reactivate your account.

There is no private chat in the Atlassian Community because this is a user community where users of the Atlassian products come to ask questions and help each other find answers. This is not a venue for contacting Atlassian Support directly 

If you want to contact Atlassian Support directly please go to https://support atlassian.com/contact/#

On that page select that My Account option in the selection list, and then answer the additional prompts that are provided.

[Anton]

@Trudy Claspill thank you, sorry, I was really struggling to get through all this confirmation windows to reach the support message window, it shouldn't be so hard ...

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

A block for Jira is not a "ban", it is a local "your account cannot log into this one system", and it will not affect other systems.  If you have been blocked from an organisation's Jira, you will need to ask the admins why they have removed you from their system (They may well have removed you from other systems they look after of course, but it will not affect systems they do not administrate)

If your Atlassian account has been shut down, then it will have lost all access to all the systems you were using it for.  There are three ways to do this:

• For a personal account, you asked for it to be deleted 
• If the account is managed, then the administrators of the account can shut it down  
• Atlassian can suspend and delete accounts. 

I do not know of any time Atlassian has shut down personal accounts arbitrarily, other than when accounts are abusive (the most frequent abuse is when they are used to create free Jira systems which are then used to spam people or try to phish, but I do know of a handful of times people had their accounts blocked because of their persistence in breaking many of the rules laid out in the T&C, like abusing other users or trying to game the Community system). 

In all cases, Atlassian always try to talk to the people who own the account to explain why they are heading towards removal.  If Atlassian have blocked your other account, then they will have told you why they did it.

In short, you need to talk to the account managers. 

If it is Atlassian, then you'll need to read the emails they've sent you telling you why you were deactivated, before contacting them.

[Anton]

Thanks for the reply, I have written to customer support.