Best SLA Support for JIRA Core/Software

[B. Normann P. Nielsen]

As we have decided to dump JSD, we need a SLA Add-on - theres 3 on the market:

https://marketplace.atlassian.com/apps/1215330/sla-powerbox-on-time-service-delivery?hosting=datacenter&tab=overview

https://marketplace.atlassian.com/apps/1211843/time-to-sla?hosting=datacenter&tab=overview

https://marketplace.atlassian.com/apps/1215592/sla-timer-for-jira?hosting=server&tab=overview

Any recommendations - or the Opposite...... Confluence support/embedding would be nice.

Also permissions so Customers cant see SLAs - would be nice... 

[B. Normann P. Nielsen · Accepted solution]

Thanks for the short inputs. We did a short test/run and have settled on https://marketplace.atlassian.com/apps/1211843/time-to-sla?hosting=datacenter&tab=overview&_ga=2.162887668.957989874.1562236895-959139014.1562236895

[Robert Dzido _Almarise_ · Accepted solution]

Hi @B. Normann P. Nielsen ,

I will not be independant (I'm SLA PowerBox Product Owner), but we need some extra information about your needs. There are huge differences between these products, so there is hard to recommend one of them.

A few questions to respond:

- Is you SLA calculation process complex or simple (based on statuses)

- Do you need some sophisticated exceptions (like "on 25th of each month we're working longer than usual" or "sometimes SLAs are negotiated case-by-case")

- What reports do you need

- What do you see in Confluence

- Are there any expected notifications (what channels)

Best,

Robert

[B. Normann P. Nielsen]

Thanks for replying - still :-)

- Is you SLA calculation process complex or simple (based on statuses)

Complex ... anything You can image - I even had to create a before/after 12:00 JQL search function ... for a special contract

- Do you need some sophisticated exceptions (like "on 25th of each month we're working longer than usual" or "sometimes SLAs are negotiated case-by-case")

Could be.

- What reports do you need

Dont really know - to be honest...

- What do you see in Confluence

We would lige customer to se SLA reports every month over their project. 

[Robert Dzido _Almarise_]

Hi @B. Normann P. Nielsen ,

Easiest way to get a proper selection is asking each vendor for an on-line demo. I believe it's best option to see the tools in action.

One important element: only 2 of 3 are Data Center compatible (and you listed Data Center version on the marketplace links).

To appoint a demo of SLA PowerBox please raise a request here

[Tuncay Senturk]

Hello @B. Normann P. Nielsen

As @Robert Dzido _Almarise_ said, I won't be independent since I'm the product owner of Time to SLA app :)

Both plugins work very well with Jira SD as well as Jira Software or Core.

We have lots of customers who switched from JSD to Time to SLA because of lacking SLA features of JSD. Time to SLA app was first published in 2012, and since then we've implemented all features upon customers' needs and requirements, that's why our customers find our features to the point without unnecessary complexities.  Also we do have a dedicated support team for this plugin.

Here you can find detailed documentation of Time to SLA. If you would like any further inquiries please do contact us. We can provide you a list of references and a live demo.

Kind regards

Tuncay