Big Picture Gantt chart not working

[Nick]

Hi. we are using JIRA cloud with the Big Picture app.

But, these days, running a Big Picture gantt chart does not work. All of our projects show the same problems. Just a white background with a message

"A problem has occurred.
Our team has been notified. If the problem continues, please contact Atlassian Support.
Page reload.".

It has been about three days since this problem occurred.

Is there any solution?

Thanks.

[Anna-BigPicture · Accepted solution]

@Nick Han the situation you described requires further investigation by our super helpful Support Team. Therefore, please reach out to my colleagues via the Service Desk, providing the screenshot and your base URL.

BigPicture Team will gladly help you to resolve the problem.

[Nick]

@Anna-BigPicture I contacted the vendor and received an answer that they were taking action. 

thank you. 

[Fabian Lim · Accepted solution]

@Nick Han

I suggest you contact software plant who is the vendor to take a look. If you are paying for the app, they should get back to you very fast.

Regards

[Nick]

@Fabian Lim Okay. I contacted the vendor and received an answer that they were taking action. 

thank you.