Big Picture Start/End Date Sync Error

[Özge K_]

Hello, 

While importing issues from an existing project, the start/end dates are changed in an undesired way. For instance, if the issue does not have an End Date[Gantt] then Big Picture shows its End Date as today's date. Moreover, some issue's Start Date[Gantt] are changed anormally. 

ex: Before importing issues to Big Picture given dates: Start Date: 10.01.2022 - End Date: 16.01.2022

After importing issues if I create a new issue the dates on Big picture become: Start Date: 17.01.2022 - End Date: 17.01.2022 

I want to import the issues as they are created and do not want to change their date information while importing them. I am aware of the plug-in configuration page and I tried several versions of it even "Not sycn" one. But, in any circumstance the result made me unsatisfied. 

How can I solve this problem? 

Thank you!

[Anna-BigPicture]

Hi @Özge K_

In this article, you will read more about the logic behind dates synchronization in BigPicture.

Regarding the unexpected dates changes - I recommend getting in touch with Technical Support via our Service Desk, providing more details. This will allow our product specialists and developers to investigate your case individually