Big Picture error message "task cannot be assigned to team"

[Martin Härri]

I have created a team with myself as a member in Big Picture. I see the tasks assigned to me in the "Resources" view, but when I try to add the team I get the error message below. Any ideas?

[Anna-BigPicture · Accepted solution]

Hello @Martin Härri

The most probable reason for the warning displayed is a change in the Team field configuration. I need more information to diagnose your problem properly and introduce a solution.

Please contact the SoftwarePlant Support Team support@softwareplant.com referring to SUPPORT-340364 in the title of your request.

We will investigate your case individually.

Best,
Anna

[Martin Härri]

Hi Anna, information has been sent on December 02, waiting for feedback

[Anna-BigPicture]

Hi @Martin Härri,
Thank you for your message. 

We have received your request and now working on it. You can expect us to respond to you soon with further information or additional questions.

Best,
Anna - SoftwarePlant Support 

[Martin Härri]

In case some other user reads this post: the error was due to a misconfiguration of the field on our side. Anna was very helpful, and we have now found a solution.

[Anna-BigPicture]

Thank you, @Martin Härri

Let me add a short summary for other users. The base on proper Team field synchronization between Jira and BigPicture/BigGantt is a mapping. You can set it up in Jira Administration >> Manage Apps >> BIgPicture Technical Configuration >> Modules >> Resources. 

Teams by default are mapped to Labels type of field; however, you can change the mapping to a dedicated custom field (Select List - single select). 

Best Regards,
Anna

[Dylan Bradford]

Dear BP Support,

I have configured correctly with Labels, it works but the display team#teamCode (in my case sync with Temp@ code) is not self-explainatory. So I tried with a predefined custom field of type single list, but I get the same error as the reporter here 'blabla...doesn't allow this'.

Can you tell me why it works with Labels but not single List ?

BR,

Dylan. 

[Anna-BigPicture]

Hi @Dylan Bradford

Could you please be so kind as to share with me the full message (error description) displayed during the mapping of a Team to a custom Single Choice field? Thank you. 

[Dylan Bradford]

Hi @Anna-BigPicture , as said it is the same as described at the begining of the report. "Task XX.... with Id ... Team task field doesn't allow this".

 Most weird I have been using BP for 1 year and I use it everyay, & I am aware of some pitfalls, but this one is quite major as Agile team cannot refer in JIRA issue with this code...

Not to mention that with single list choice case not working, of course in the configuration I have set up in BP Technical Config >> JIRA Server configuration >> migrate the data with the new value if not existing after updating the Team field.

Thx

[Anna-BigPicture]

Hi @Dylan Bradford

BigPicture Team will gladly help you to resolve the problem. Therefore we would like to investigate your case individually. 

Please, raise a ticket via our Service Desk, providing us with more details (preferably supported by screenshots). This will allow our product specialists and developers to investigate your instance.

[Deleted user]

Hi @Anna-BigPicture ,

I have the same issue. Did the mapping go somewhere else or is it just for the Server version? Because in my Cloud version there is no Team-field configurable under the mentioned path: Jira Administration >> Manage Apps >> BIgPicture Technical Configuration >> Modules >> Resources.

Just a slider about "Absences are self-managed". Nothing else. 

Is it not possible to map it on Cloud?

Best

Stefan

[Anna-BigPicture]

Hi @[deleted]

BigPicture uses the “Team task field” to create a bridge for information and store Team codes assigned to tasks on Cloud as well. 

You are right; the Team-field configuration has changed its path. Now you can find it in the General configuration section, Manage App >> General >> Tasks. See my image as a reference.

Let me know in case of further questions. 

[Laurent Pignol]

Hi all,

I applied the fix suggested and replacing the Custom field by the Labels.

We are using the cloning of issues for the templating of Project Plans (based on Deep Clone), if we do not use a custom fields the team is not cloned as it is not a Jira field. 

How can I do to be sure that we use the tempo team of a custom field in Jira synchronized with Team of BigPicture ?

Laurent