Big Picture not working.

[Billy Main]

All projects on Big Picture are not loading. Am getting a validation error. It was working fine on Friday. Any ideas?

[Adam _SoftwarePlant_]

Hi @Billy Main 

Indeed, we currently struggle with the mentioned issue in our products, which was caused by the fact that Atlassian has changed their API without notifying anyone. We are already working on a solution.

Should you require more specific information, please create a ticket to our support team via our Support Portal:

- Support Portal

Best regards,

Adam

[Billy Main]

Thanks Adam, I have opened a ticket. Any idea on timeframes for when this will be resolved?

[Adam _SoftwarePlant_]

You are very welcome Billy. As per the feedback I received from our Release Team - the fix has already been deployed into production so the issue should no longer persist. It might not be an instant fix since we need to migrate the cloud instances of our customers to a new BigPicture version, which takes time, but surely it will be fixed in the upcoming hours/days.

[Billy Main]

All fixed my side. Thanks again Adam.

[Adam _SoftwarePlant_]

That's good to hear Billy. Sorry once again for the inconvenience caused. Have a good one! Cheers