BigPicture - Project Management & PPM won't install

[Todd Bailey]

We have a paid subscription to Jira Cloud and I am the administrator.  When I go to install the trail version of BigPicture - Project Management & PPM, it comes back with the error, can't install…try later.  I have been trying for weeks.  

I have installed other Marketplace apps.  

Any ideas?

[Anna-BigPicture]

Hello Todd, 
We need more specific information to properly diagnose your problem, therefore please contact the SoftwarePlant Support Team: support@softwareplant.com. 

Regards
Anna

[Ste Wright]

Hi @Todd Bailey 

It can be difficult to advise on generic errors like this one unless a Community user has seen it before - more-so when it might be related to a specific app!

I would suggest first contacting the vendor for BigPicture to see if they can advise - you can submit a support request from their Support page on the Marketplace

If they are unable to help - I would contact Atlassian via https://support.atlassian.com/

Ste