BigPicture down for several days now

[Stéphane Marchandon]

Hello,

BigPicture recorded an incident March 5th.

The problem is that on our side it is down from match 4th and it's still not working so far. The status page shows "operational" but nothing works, blank page, nothing loading. 

Support replies lead nowhere, suggesting that we should "disable the app", that's impossible on the Jira Cloud or "uninstall and re-install", best way to loose everything  without taking any ownership.

Are there other people in the same situation ? Is there a way to make things moving at AppFire? 

[Paweł Mazur]

Hi Stéphane,

The issue has been fully resolved, and our records confirm that all data has been successfully restored. Everything should be back to normal now!

If you have any questions or need further assistance, feel free to contact us through our support portal. You can also check our Status Page to stay updated on any system changes or downtimes.

We truly appreciate your patience, and as always, we’re here to help if you need anything.

Best,
Paweł Mazur
Customer Success, Appfire

[Divya Shree]

Hello Stephane, 

Have you tried logging into an incognito/private browser window → If it loads, it could be a cache/cookie issue. Have you tried checking console logs in your browser?