Billing Admin has left Company - Want to upgrade to Standard from Free

[Chaya Adams]

The Billing Admin has left the company, we do have a Organisation Admin with access, he is the Head of Engineering, however we can't see where to upgrade as per the link: https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/#Change-product-plan 

He looked in his instance of admin access and couldn't change the Billing Admin. 

Thanks in advance for any help. 

[Rudy Holtkamp]

Hi @Chaya Adams ,

You should be able to reach out to Atlassian support:

https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Good luck

[Francis Batilo]

@Chaya Adams ,

Welcome to the Atlassian Community!

I'll assist you with your inquiry. If you have org admin access, you should be able to downgrade your subscription. However, I suspect that your user base might be over the count (10 for confluence and jira), which prevents you from downgrading.

I've added a link to a guide from Atlassian to do exactly what you wish to do

How to Downgrade Jira Software from Standard to Fr... - Atlassian Community

I hope this helps.

Cheers,
Francis

[Trudy Claspill]

@Francis Batilo 

The author said they want to upgrade, not downgrade. "to Standard from Free".