So I'm getting along with my Jira learning and think I have a fairly good grasp on workflows, transitions and workflow schemes.
I want to try Block transition until approval but don't understand how this process works.
Who approves it?
How does the approver get notified?
Where does the issue live until approval?
I'll be the first to admit I don't have a wide range of experience in Jira, so there may be a better way to do this, and I know there are plugins/Service Desk has some of this built-in, but what I have done in the past is:
Anyway, like I said, there may be a better way to do this, but it works for me. To answer your questions:
Who approves it? Whoever you specify in the custom Approver field--you could even have the person specified when you first create the issue.
How does the approver get notified? When they get assigned the issue, they should get an email unless you monkey with you notifications.
Where does the issue live until approval? Wherever your other issues live--it will just have a different status. Based on the assignee, status, etc., it may show up on a dashboard, filter, board, etc. It's up to you. You could have a column on your board specifically for issues pending approval.
I should also mention that you could do something similar but instead of using the workflow of the current issue, your transition could spawn a new issue that links back to that one. I don't think it is realistic though without post functions from JSU or JMWE.
@Michael Arndt : it is a Jira Service Desk feature as mentioned here: https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-an-approval-stage-for-a-request/
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