Board is almost full error message

[Christie Gray]

We have a JIRA Software Project that is showing an error message - Your board is almost full - The board can only display up to 5000 issues.

We have 4421 issues in a Done status and we don't want to delete those. Is there a way to automatically transfer those issues to another board once they're moved to Done so they're not lost and save space on the current board?

[John Funk · Accepted solution]

Hi Christie,

Is this a Company-managed project? I assume it is. Just edit the board to not include issues that have been more Done (Completed) for more than 1 week. Or more than 2 weeks. 

While on the board, click the 3 dots to the upper right and select Configure board. Then on the General tab scroll down until you see that. 

[Christie Gray]

It is a team-managed project. I tried clicking on the 3 dots at the upper right but I don't see a General tab.

I tried to hide the Done tickets using another filter but that didn't seem to work either.

[John Funk]

For Team-managed projects, Done tickets should disappear from the board after 14 days. 

[Sarp Egemen · Accepted solution]

Hi @Christie Gray ,

I found an article that indicates it's okay to have more than 5,000 issues. Just keep in mind that only the first 5,000 will display. (article)

An alternative approach, which I recommend, is to update the board filter to exclude completed issues. You can do this by adding something like "AND status != Done" to your filter.

So there's no need to delete or transfer issues. But just to answer the second part of your question, it's currently not possible to move issues using automation, but Atlassian has proposed this method as an alternative. (here)

(But you can bulk move them to another project if really needed)

[Varsha Joshi]

Absolutely a custom JQL can be created and added to another board. A starred JQL custom filter would also work.