Board search doesn't work for ticket numbers anymore

[Roan Roodenburg]

Hi,

In the past if I were to put '12' in the search field in the Board view, I would get every ticket where the code contained XXX-%12%. Since last week it only looks at the title it seems so I do not get any results anymore. 

Is there a way to get this behaviour back? As it was the most efficient way to search the board.

[Andy Heinzer]

Hi @Roan Roodenburg 

I'm not sure what would cause the behavior you have described here.  I can't seem to replicate this in my own Cloud site.  I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1133022

Perhaps this way our support team can take a closer look at your Cloud environment to better understand why this might be happening.

Andy

[Tuncay Senturk]

Hi @Roan Roodenburg 

That's weird, as I tested in several environments and it works just fine. I've also checked and haven't seen any changes that removed issue key searching from the board, as @Piyush Annadate _ACE Pune_ mentioned. Have you tried reloading the page or doing a clean refresh? Sometimes client-side Javascript errors may prevent the page from functioning as intended.

[Roan Roodenburg]

The entire team here at the office experience this since about Wednesday. That's why my initial thought that it was an update from Jira

[Piyush Annadate _ACE Pune_]

Hello @Roan Roodenburg ,
Welcome to the Community !!

Based on my checks, nothing got changes recently for search mechanism (I may be missing something though).

Can you check for the search process as -> Settings -> System -> General Configuration -> Internationalization -> that should be 'English - Moderate Stemming' (If not, you may change that to mentioned).

Sometimes, the indexing might be in place, causing the search not to reflect the accurate result - NOT ALWAYS, but rare

Internationalization

[Roan Roodenburg]

I'll send this to our main admin to check the settings as I don't have the full rights for the project. I'll let you know!

[Roan Roodenburg]

Our admin checked the setting and it was indeed the strict setting. We've updated it to Moderate stemming but it didn't help unfortunately.

[Piyush Annadate _ACE Pune_]

Thanks for checking @Roan Roodenburg ,

I've rasied an support assistance here. Atlassian team will connect here about the issue - it seems to be bug in instance.