Board view: something went wrong on our end

[Andreas Springer _Actonic_]

Has anybody ever had such an error message?

Suddenly the board view of my project turned blank. Same for Reports. Everything else like Timeline, List View, etc. seems to work. Problem persists in Safari and Chrome, but my co-workers can access everything normally.

Purging the browser cache has not helped, neither has rebooting the computer. It's also not a matter of an ad-block plugin causing chaos.

It says this and gives me a hash and trace value.

If this keeps happening, share this information with your admin, who should contact support.

[Andreas Springer _Actonic_ · Accepted solution]

To follow up and share the solution, this was the problem:

The URL I used to try and access the board was not suitable for company-managed projects, which the project in question is. I tried to use:

https://subdomain.atlassian.net/jira/software/projects/projectKey/boards/boardID

when the correct URL needs to be:

https://subdomain.atlassian.net/jira/software/c/projects/projectKey/boards/boardID

The difference is the added "/c" between "/software" and "/projects".

Maybe this helps somebody.

Cheers!

[Marc - Devoteam]

Hi @Andreas Springer _Actonic_ 

No I can't say I have.

You could try using an incognito window to check, as this could be any other browser plugin causing the issue.

[Andreas Springer _Actonic_]

Hi @Marc - Devoteam and thanks for your answer.

I don't have any other browser plugins installed, but I tested in anyways and – strangely enough – the board appeared. However, now – which is even more strange – it's gone again, even if in incognito mode.

[Marc - Devoteam]

HI @Andreas Springer _Actonic_ 

Consider to contact Atlassian Support on this.

[Andreas Springer _Actonic_]

Unfortunately, the corresponding product license doesn't show up in the drop-down menu ("Which product is this for?"). Probably because I'm not an admin...?

[Marc - Devoteam]

Hi @Andreas Springer _Actonic_ 

You're correct, only an admin can create a support request.