CSAT Trigger Frequency

[Rabih Noureddine]

Is there a way to limit the number of times the Customer Satisfaction survey goes out to the same reporter?

I'm guessing this can be done but defining the number of tickets by the same reporter or even by the frequescy of tickets created. Any feedback is appreciated.

[Karalee Kikiros · Accepted solution]

No there's no limit. If you enable CSAT, it is sent out everytime the ticket is closed to gauge the customers satisfaction. If you find that's not working, you may just want to suggest for that particular reporter that they set up an email filter to move them into another folder or trash or turn them off entirely. You could request it as a new feature but I think your scenario is likely to be found to be an edge-case so won't gain a lot of traction. 

[Rabih Noureddine]

Thanks @Karalee Kikiros

[Joseph Huynh]

This is not an option today with JSD CSAT. If it is noise you are worrying about, I would recommend giving CSAT Survey App for Jira and Service Desk a try. You can choose which ticket type to send out surveys for example:

by issuetype

by priority

by assignee

by component

by labels

by status