Calculating absolute hours on a business day

I need to implement some SLAs to JIRA tickets and trying to figure out an easy way to calculate SLAs on a business day/ hours. Use cases:

1. Fire an alert if there wasn't an update for more than 'x' hour on a 24 x 5 business day

2. Fire an alert if there wasn't an update for more than 'x' hour on a 8 x 5 business day

Thanks in advance.

1 answer

0 votes

@Deepika the easiest way to calculate this would be you using two different SLA's, or implementing the SLA and SLO (if your organization is the case)

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