Can I set an external user to watch an issue?

[Hugo Eduardo Loureiro Amadeu]

Hi!

Is it possible to set an external user to watch an issue?

Version: OnDemand

Thanks

[Marlon Aguiar · Accepted solution]

Hi Hugo,

If you are referring to email accounts that are not from users in JIRA that's not currently possible. We actually have a open improvement request regarding this: https://jira.atlassian.com/browse/JRA-7864

I strongly recommend you to vote for it (so it increases it priority), add yourself as a watcher (in order to get updates) and if you have the time please add a brief comment so our DEVs can get the customer point of view on how this should be implemented.

Hope this information helps!

Regards,
Marlon

[Hugo Eduardo Loureiro Amadeu]

Thank you Marlon!

I'll vote the improvement and write a comment about my needs.

Regards

[Ramiro Pointis]

If you have the Manage Watchers permission on the project you can add new watchers to an issue.

https://confluence.atlassian.com/display/JIRA/Watching+and+Voting+on+an+Issue#WatchingandVotingonanIssue-Issuewatching

What would be an external user in this context?

[Hugo Eduardo Loureiro Amadeu]

An external user means a user that doesn't have access to the system, but is able to receive notifications about the issue treatment.

[Ramiro Pointis]

User has to have access to Jira in order to be a watcher of the issue since you add user name to watchers and not mails.