Can I set up reminder emails for issues that are older than XX days

[Benjamin Charbit]

Hello Jira community,

I’d like to set up something so that when an issue is older than XX days, the people in the project get a notification by email.

Ideally, I’d like to schedule a daily email that sends all the issues that are late so that people can work on them.

I couldn’t find the way :)

Thanks!

[Mike Rathwell]

Hi @Benjamin Charbit . The solutions that @Dirk Ronsmans suggests are good ones. I would lean toward automation a bit of his suggestions  as it puts all your stuff in one place and can be categorized with labels.

An alternative, and another method I use is to add Notification Assistant for Jira. This also has a lot of powerful tools to do exactly what you are looking for. I use both Automation and NAFJ but I do lean toward NAFJ as being a bit more straightforward to configure things and lets me make a consistent email template ONCE that I can reuse over and over.

[Boris Berenberg - Atlas Authority]

Thanks for the recommendation Mike. @Benjamin Charbit if you have any questions, our company makes Notification Assistant for Jira and I would be happy to answer them.

[Dirk Ronsmans]

Hi @Benjamin Charbit ,

I can think of 2 ways to do this.

1. Using the build in Cloud automation you should be able to achieve this!

Automation has a trigger called "Scheduled" which you can let run each day (or even more frequent). 

That rule would then execute a JQL (and maybe in combination with #lookupIssues) an as an Action you could use "Send Mail"

Using the lookupIssues function you could create a mail to send out.

2. And when I think of it it might be easier :D

If you define a filter first (so you can build your JQL to show the items older than xx days (I would suggest using the Updated field in combination with some Status and/or Resolution), then you can subscribe to that filter or subscribe a group (or they can subscribe themselves)

[Mariana_Pryshliak_Saasjet]

Hello @Benjamin Charbit 

You can try to use Jira automation.

And as an alternative, try a 

Boomerang: Reminders for Jira Issues (developed by my SaaSJet team) that helps to set reminders for Jira issues. 

You just need to set reminders for the issue you need (even the oldest one).

If you need to set a reminder for the scope of the issue, you can try SLA Time and Report developed by my team.

Hope it helps

Best regards, Mariana