Can I trigger a Jira issue to be created if an email is received at certain address?

[Aaron Casley]

I would like to automate the creation of Jira tickets, if an email is received at our maintenance or service departments. 

IS this possible and if so how would I go about it?

Thanks, appreciate any input

[Lucas Modzelewski _Lumo_ · Accepted solution]

You can create email handlers: Create issues and comments from email 

In Jira Cloud in JSM projects emails is one of the channels and it's as easy as choosing the right email name

[Aaron Casley]

Thanks Lukasz, I think I found an answer here too 

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Just waiting to be granted Administer rights.

Ill look into your solution too.

Cheers

[Aaron Casley]

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