Can Jira ondemand integrate with salesforce

[James Broude]

Our account managment and customer support teams rely on salesforce while product development relies on Jira. With OnDemand is there an integration plugin or tool between the two? If not, is one in the planning stage?

[NikE]

Absolutely! - SalesForce integration is built into OnDemand.

Getting started: http://quickstart.atlassian.com/ondemand/intro-to-ondemand/add-ons

Setting everything up:

https://confluence.atlassian.com/display/AOD/Configuring++CustomWare+connectors+in+JIRA+OnDemand

[Kshitij Peter]

Hi Nik, I know this is an old post - but do we still have two way integration between Salesforce and JIRA on demand i.e. I can create corresponding JIRA issues via Salesforce and then track the conmments in Salesforce?

[Kshitij Peter]

I got the response from Atlassian. there is one pre-configured on OnDemand - with no extra charges :-)

[Robert Castaneda[ServiceRocket]]

Sure can - our connector for Salesforce is certified for OnDemand - https://plugins.atlassian.com/plugin/details/360988

It is the same codebase that works behind the firewall and that was demonstrated on stage at Atlassian Summit!

[Raj Kartha]

Robert - your connector works, however the support for this connector is non existent.  We have been trying to reach service rocket to work through some issues to complete a PoC and there is no response!  We would like to buy the plugin but not comfortable now with the level of support we are getting from your company.

[DaveL]

Hi Raj, Good day. This is Dave from ServiceRocket Support team. We are concern about the statement you made on "the support for this connector is non existent", could you please elaborate further on it? To ensure the team do their job well, I have gone through our tracking system and found 3 cases raised by Michelle Melancon from the same company with you. 1) Case #4182 (Only viewable by Michelle and ServiceRocket), raised on 3 September 2015, the team responded twice on the same day and 4 September 2015. Michelle did come back once, but no response from her after that. 2) https://community.servicerocket.com/servicerocket/topics/is-there-a-way-to-link-or-associate-issues-in-projects-that-are-not-displayed-in-the-mapped-project-dropdown This topic was raised on 22 September 2015 and the team responded within the same day too, but still no response from Michelle. 3) Case #5631 (Only viewable by Michelle and ServiceRocket), raised on 29 September, again the team has responded within the same day and provided together with previous cases 1 & 2 information in our latest response. Can you provide your email address to us so that I can include you in the case loop for viewing purpose. On top of that, if Michelle didn't receive any notification from in all 3 cases, we suspect it might be caused by the spam filer of her mailbox. Please make sure your mailbox does not block any incoming emails from support@servicerocket.com as well. By the way, if all the 2 cases I mentioned above are not the ones you having issue with, kindly provide the appropriate URL/Case number for our reference, we do want to take care of your problem. Thank you. Dave