Can a non jira user create a ticket in jira by sending a mail

[Raj Kumar]

Jira Incoming mail handler is throwing a error when it receives a mail from unrecognised email. But I don't want to create a user from which mail is sent . But still I want ticket or issue to be created is there any way we can do it and capture that email in a custom field

[KellyW]

Hi Raj,

If you wish to allow issue to be created by non-JIRA users, please ensure that 'Anyone' is associated to the Create Issues permission for that specific project:

Regards,
Kelly

[Ben Upham]

@KellyW I don't think that is accurate. I have set up a mail server with the same email address as the default reporter for a Create Issue mail handler using that server. I have also set Create Issues permission for the default project to "Group: Anyone". But I get the attached error when I test the handler. 

Also, when I look at the instructions on this page there is a big warning at the top that only Service Desk allows non-users to create issues. But then down below there are instructions on how to allow non-users to create issues (via email). 

Thanks,

Ben