Can each section of a form create a ticket in Jira

[Janine Chapman]

I have built a form for a process.  Each section needs to create a ticket in Jira separately.  Is that possible.  Also based on section answers can you hide sections?

[John Funk]

Hi Janine,

My quick answer would be to create an automation rule based on an Issue Created trigger. Then base that on the project in which your form exists.

Then add a series of IF/ELSE conditions checking for a field value in each of the sections that if it is not empty, then create a new issue (this would be a new action for Create Issue under the condition. 

But be sure that the field in each section that you are using to trigger the rule is mapped to a Jira field in the database. 

[Heather Ronnebeck]

Hi @Janine Chapman 

You can hide sections based on section answers in the forms configuration. 

It sounds like you will need to use automations to create tickets based on the fields in the sections of the form. You can do that in the automation section of the project settings by:

1. Click on the "Create rule" button to start creating a new automation rule.

2. Choose "New issue created" as the trigger for the rule.

3. Select the form fields that you want to use to create the new issue in Jira Cloud.

4. Under the "Actions" section, choose "Create issue" and select the Jira Cloud project where you want the new issue to be created.

5. Map the Jira Cloud issue fields to the corresponding form fields.

6. Save the automation rule.

I hope this helps!