Can email be used to generate new issues in a project that is closed to a user group?

[Deleted user]

I have a project that is closed to everyone, except a specific user group. I wanted automated emails from an alerting system to be able to create new issues in that closed project. There would only be a single email sender from the alerting system - i.e. if there are multiple users in the alerting system, they would not be sending messages to Jira with different emails - all of the issues would be sent with the same email address.

Now, if we have an account configured in Jira, associated with the email address that can generate issues in the closed project - can people use that account to view the generated issues in the closed project, without looking at any other issues?

[Thomas Deiler]

Dear @[deleted],

you mean sharing one account with more users.

Sure you can isolate this user just to see only this specific project and no other projects. If you even create a second shared account, you could permit only "Browse Project" to avoid that this user is creating or commenting issue.

So long

Thomas

[Deleted user]

No... more like we have a tool (call it monitor-z) that monitors a set of servers for suspicious activity. If such activity is found, an alert is generated and emails a Jira project which is a clearinghouse for six of seven other security monitoring systems. The staff who manage monitor-z need to get into the Jira project, but they only need to see the tickets generated by the alerts sent by monitor-z.

I hope this makes sense.

[Thomas Deiler]

Dear @[deleted],

you can restrict this "seeing" of issues with a Issue security scheme. So the staff can be limited just to the monitor-z issues, when set on creation ( can be set as default)

So long

Thomas

[Thomas Deiler]

Dear @[deleted],

have you figured out my solution?

So long

Thomas

[Deleted user]

Not yet. I plan to be working in it heavily this week, though. Thank you for your assistance.