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Can get an automated report from Jira emailed after an issue/subtask is complete?

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October 21, 2020

Can get an automated report from Jira emailed after an issue/subtask is complete?

Basically as follows:

1. Issue/ task is created in Jira

2. Issue/ task is completed by the team

3. An automated email is to be triggered on completion to a management resource

 

2 answers

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Krister Broman [Advania]
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October 21, 2020

If you want lists of these issues, then I would say that the filter subscriptions is the easiest and fastest solution in this case. Simply create three filters that have 

A) created >= "-1.5h"

B) would depend on the team, my guess would be that you have some kind of identifier so use that in combination with C.

C) Resolved >= "-24h"

Just correct the hours to whatever you set your filter subscription to. You add the subscription by looking at the details section of the filter and then setting up the subscription. It can be set to run every 15 minutes as its highest intervall

filter subscription.JPG

This can be a personal subscription or to specific groups. 

If you want to specify it on individual issues and/or send whenever an issue is completed then use the notification schemes like Jack said, but that is a bit more advanced. 

0 votes
Jack Brickey
Community Champion
October 21, 2020

So are you looking for a simple notification to one or more people when an issue is create and when it is done? If so then simple Notifications is the way to go. If you are wanting to have a daily report of issues created and issues resolved then either a Dashboard gadget or a daily subscription is the way to go. Finally, if the person you wish to notify is not a Jira user and you want this notification on an issue by issue basis then you could use Automation, e.g. trigger = created or transitioned to done, conditions x, y, action = send email.

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