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Can not add users

Diane Mascart-McKeon March 24, 2023

I have 8 users left in Jira Software. When I try to add 5, I get an error saying "you have reached the maximum number" 

Why is this happening if I have 8 left?

2 answers

1 vote
Trudy Claspill
Community Champion
March 24, 2023

Hello @Diane Mascart-McKeon 

How have you determined that you have 8 unused licenses?

Diane Mascart-McKeon March 27, 2023

I figured out the issue was that I had enough Jira licenses but not enough Confluence. Was able to add after I removed Confluence from their user profile.

Like Trudy Claspill likes this
0 votes
Leo Diaz - Deiser
Community Champion
March 24, 2023

Hello @Diane Mascart-McKeon 

Have you tried adding user by user?

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