Can not submit tempo timesheet as normal

[NV056 - CuongNC]

Hi Supporter.

I am administrator  of https://nextop-asia.atlassian.net.

this week when user can't submit timesheet on Tempo.

the error message:

"You have no one that can approve your timesheet. Either you have not been added to a team, or you are the only person with approve timesheets permission in the teams you are in."

when I check setting have no problem, we can submit timesheet normal preve week.

could you please help to fix this issue ?

Thanks and Best Regards,

[NV056 - CuongNC]

Hi Susanne

now My Tempo and other member can submit normal. But I not change anything.

Thank you for your support.

[Susanne Götz _Tempo_]

Hi, 

Glad to hear that this is now working.

Regards,

Susanne

[Susanne Götz _Tempo_]

Hi,

Can you please check the team permissions for the teams you are a member of. 

Users can not select themselves as reviewer when they submit a Timesheet for approval, so you will need to make sure that another users has this permission for a Team that you are a member of. 

Information about the team permissions can be found on https://tempo-io.atlassian.net/wiki/spaces/TEMPO/pages/172490990/Getting+started+with+permissions

Regards,

Susanne Götz
Tempo team

[NV056 - CuongNC]

Hi Susanne

thank you for your reply.

I have checked member have team and have teamlead can approve timesheet, but still can't get approve with message:

"You have no one that can approve your timesheet. Either you have not been added to a team, or you are the only person with approve timesheets permission in the teams you are in."

Please check bellow image for detail.

Thanks and Best Regards,

[Susanne Götz _Tempo_]

Can you please create a ticket for this in our Tempo support (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) so we can better follow up on this.

Please attach the screenshots that you added here

Please attach also the .log and .har files when reproducing the issue so we can better investigate this problem? Please follow these steps:

# Open your instance in a Chrome Browser 
# Open the Browser Console (press F12 or right click on mouse and choose Inspect) # With the Console tab of the Browser console selected, perform the steps to       reproduce the problem # save the results (right click and choose Save as)
# Navigate to the Network tab of the Browser console 
# Save the results (right click and choose Save as HAR with content)

Regards,

Susanne