Can't add transition from Closed status to Reopen Status ... Jira Cloud

[Neda Sayan]

things were much easier in Jira server ... 

I added a Reopen status, to allow open a jira ticket. Now I try to add transition from closed to Reopen it wont let me .. it say, "you cannot perform this operation on a draft workflow...

I can add transition from any other status to Reopen, no error, just closed one gives me this error!

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Neda Sayan ,

this bug (https://jira.atlassian.com/browse/JRACLOUD-68734) seems to persist.

As workaround, required to add status/transitions to a default workflow (since modifying the default workflow is not possible due to it being active upon project setup) you should :

• navigate to workflows
• duplicate the current workflow
• change the name of the duplicated workflow (but you can't use the active workflow name and can't change the active workflow name, so you are forced to use something entirely different)
• add the status/transition
• navigate to the workflow scheme
• change the workflow in the scheme
• navigate back to workflows
• delete the default workflow

Hope this helps,

Fabio

[Neda Sayan]

thankyou @Fabio Racobaldo _Herzum_ 

[Fabio Racobaldo _Herzum_]

you're welcome @Neda Sayan 

[Ciarán Ó Néill · Accepted solution]

What a horrible change!!! I essentially cannot add or delete transitions from an active workflow anymore without jumping through a ridiculous number of hoops... I thought Atlassian understood agile, but this is "first time right or die". Even disregarding agile completely, who thought it was good idea to make workflows immutable? Any workflow that is long-lived should incur changes, otherwise no-one is thinking. I am thoroughly annoyed!!

[Neda Sayan]

hi @Ciarán Ó Néill  this is Jira cloud restrictions and limitation. 

You would think Jira Cloud is change for better , but there are some issues Altassian need to resolve before release it for use.

Clients/users are doing QA work for them :) 

[Dom Blundell]

It's still a fundamental issue more than a year later.....

[Benjamin Leidner]

Confirmed.  Still doesn't work properly.

[Emanuela]

Still struggling with this issue, I may need to do the suggestion above and duplicate the workflow to make the changes, which is quite a pain to be honest.