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Can't assign new issues to someone else--it keeps defaulting to me

Sam Kang
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January 11, 2023

We have a Kanban software development project, and whenever I create a new issue, it assigns it to me even though I specify a different Assignee. 

Here's an example of a new issue I created and assigned to "Simon"

jira_create_issue.png

After the issue is created, you can see the Assignee is set to me rather than Simon:

jira_wrong_assignee.png

This means for every new issue I create, I have to click "View issue" and re-assign it.  Here are the project details:

jira_project_details.png

Any suggestions for how I can get the Assignee to stick from the new issue screen? I am the Project Lead but the project doesn't have a default assignee specified.

Thank you in advance!

3 answers

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1 vote
Answer accepted
Walter Buggenhout
Community Champion
January 11, 2023

Hi @Sam Kang and welcome to the Community!

Two possible reasons come to my mind:

  • either there is a post function in the workflow associated to this type of issues that sets the assignee automatically. Assuming that you are in a company managed project, you can check this via project settings > workflows and check the post functions on the create transition of your workflow.
  • or there is an automation rule that does something similar. 

Hope this helps!

0 votes
Sam Kang
I'm New Here
I'm New Here
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January 11, 2023

@walter it was a post function in the create transition. Thank you for your help!

0 votes
Yellamla Akhil Reddy
Contributor
January 11, 2023

Hi Sam,

 

Please go through this confluence article and do modifications in workflow transition

 https://confluence.atlassian.com/jirakb/how-to-automatically-change-the-assignee-when-transitioning-the-workflow-705954603.html

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