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Can't change issue status after migration
Noir5466
I'm New Here 
November 3, 2022 edited I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Hello,
We migrated from Cloud to Jira v8.12
Currently I've got following error and can't change statuses on issues
Example:
2022-11-03 09:10:41,188+0000 http-nio-8080-exec-234 ERROR i.shavrov 550x17707x1 a29b47 185.68.145.159,172.18.0.2 /browse/INF-975 [c.a.jira.workflow.DefaultOSWorkflowConfigurator] Could not load class 'com.atlassian.jira.workflow.condition.PreviousStatusCondition'
java.lang.ClassNotFoundException: com.atlassian.jira.workflow.condition.PreviousStatusCondition
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1358)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1180)
at com.atlassian.core.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:79)
at com.atlassian.core.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:48)
at com.atlassian.jira.workflow.DefaultOSWorkflowConfigurator$LegacyJiraTypeResolver.loadObject(DefaultOSWorkflowConfigurator.java:130)
at com.opensymphony.workflow.TypeResolver.getCondition(TypeResolver.java:73)
at com.atlassian.jira.workflow.DefaultOSWorkflowConfigurator$JiraTypeResolverDelegator.getCondition(DefaultOSWorkflowConfigurator.java:92)
at com.opensymphony.workflow.AbstractWorkflow.passesCondition(AbstractWorkflow.java:1041)
at com.opensymphony.workflow.AbstractWorkflow.passesConditions(AbstractWorkflow.java:1083)
at com.opensymphony.workflow.AbstractWorkflow.passesConditions(AbstractWorkflow.java:1107)
at com.opensymphony.workflow.AbstractWorkflow.getAvailableActions(AbstractWorkflow.java:106)
at com.atlassian.jira.workflow.IssueWorkflowManagerImpl.getAvailableActionIds(IssueWorkflowManagerImpl.java:166)
at com.atlassian.jira.workflow.IssueWorkflowManagerImpl.getAvailableActions(IssueWorkflowManagerImpl.java:57)
at com.atlassian.jira.workflow.IssueWorkflowManagerImpl.getSortedAvailableActions(IssueWorkflowManagerImpl.java:87)
at com.atlassian.jira.workflow.IssueWorkflowManagerImpl.getSortedAvailableActions(IssueWorkflowManagerImpl.java:82)
at com.atlassian.jira.issue.transitions.TransitionLinkFactory.getAvailableActions(TransitionLinkFactory.java:53)
at com.atlassian.jira.issue.transitions.TransitionLinkFactory.getItems(TransitionLinkFactory.java:43)
at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDynamicWebItems(DefaultWebInterfaceManager.java:234)
at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDisplayableWebItems(DefaultWebInterfaceManager.java:212)
at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getLinksForSection(DefaultSimpleLinkManager.java:120)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.access$701(ThreadLocalCachingSimpleLinkManager.java:28)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$3.load(ThreadLocalCachingSimpleLinkManager.java:149)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$3.load(ThreadLocalCachingSimpleLinkManager.java:146)
at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3528)
at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2277)
at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2154)
at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2044)
at com.google.common.cache.LocalCache.get(LocalCache.java:3952)
at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3974)
at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4958)
at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4964)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.getLinksForSection(ThreadLocalCachingSimpleLinkManager.java:153)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.getLinksForSection(ThreadLocalCachingSimpleLinkManager.java:140)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy558.getLinksForSection(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy2860.getLinksForSection(Unknown Source)
at com.atlassian.jira.issue.util.IssueOperationsBarUtil.getLinksForSection(IssueOperationsBarUtil.java:192)
at com.atlassian.jira.issue.util.IssueOperationsBarUtil.getPromotedLinks(IssueOperationsBarUtil.java:113)
at com.atlassian.jira.rest.v2.issue.OpsbarBeanBuilder.buildOpsbarGroup(OpsbarBeanBuilder.java:95)
at com.atlassian.jira.rest.v2.issue.OpsbarBeanBuilder.build(OpsbarBeanBuilder.java:56)
at com.atlassian.jira.projects.issuenavigator.DefaultIssueRenderService.render(DefaultIssueRenderService.java:93)
at com.atlassian.jira.projects.issuenavigator.webaction.ProjectIssueNavigatorAction.doIssueViewWithSidebar(ProjectIssueNavigatorAction.java:195)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
... 2 filtered
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
... 7 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
... 48 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 34 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 10 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 20 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 10 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 7 filtered
at com.atlassian.jira.projects.issuenavigator.ProjectIssueViewRewriteFilter.doFilter(ProjectIssueViewRewriteFilter.java:90)
... 4 filtered
at com.atlassian.jira.plugin.issuenav.IssueNavRewriteFilter.doFilter(IssueNavRewriteFilter.java:114)
... 4 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 60 filtered
at com.atlassian.jira.projects.legacy.LegacyRedirectFilter.handleErrorExtractingUrlComponents(LegacyRedirectFilter.java:89)
at com.atlassian.jira.projects.legacy.LegacyRedirectFilter.doFilter(LegacyRedirectFilter.java:61)
... 4 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 17 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 39 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 3 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
2022-11-03 09:10:41,193+0000 http-nio-8080-exec-234 ERROR i.shavrov 550x17707x1 a29b47 185.68.145.159,172.18.0.2 /browse/INF-975 [c.o.workflow.basic.BasicWorkflow] Error checking available actions
com.opensymphony.workflow.WorkflowException: Could not load condition
at com.opensymphony.workflow.AbstractWorkflow.passesCondition(AbstractWorkflow.java:1045)
at com.opensymphony.workflow.AbstractWorkflow.passesConditions(AbstractWorkflow.java:1083)
at com.opensymphony.workflow.AbstractWorkflow.passesConditions(AbstractWorkflow.java:1107)
at com.opensymphony.workflow.AbstractWorkflow.getAvailableActions(AbstractWorkflow.java:106)
at com.atlassian.jira.workflow.IssueWorkflowManagerImpl.getAvailableActionIds(IssueWorkflowManagerImpl.java:166)
at com.atlassian.jira.workflow.IssueWorkflowManagerImpl.getAvailableActions(IssueWorkflowManagerImpl.java:57)
at com.atlassian.jira.workflow.IssueWorkflowManagerImpl.getSortedAvailableActions(IssueWorkflowManagerImpl.java:87)
at com.atlassian.jira.workflow.IssueWorkflowManagerImpl.getSortedAvailableActions(IssueWorkflowManagerImpl.java:82)
at com.atlassian.jira.issue.transitions.TransitionLinkFactory.getAvailableActions(TransitionLinkFactory.java:53)
at com.atlassian.jira.issue.transitions.TransitionLinkFactory.getItems(TransitionLinkFactory.java:43)
at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDynamicWebItems(DefaultWebInterfaceManager.java:234)
at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDisplayableWebItems(DefaultWebInterfaceManager.java:212)
at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getLinksForSection(DefaultSimpleLinkManager.java:120)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.access$701(ThreadLocalCachingSimpleLinkManager.java:28)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$3.load(ThreadLocalCachingSimpleLinkManager.java:149)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$3.load(ThreadLocalCachingSimpleLinkManager.java:146)
at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3528)
at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2277)
at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2154)
at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2044)
at com.google.common.cache.LocalCache.get(LocalCache.java:3952)
at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3974)
at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4958)
at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4964)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.getLinksForSection(ThreadLocalCachingSimpleLinkManager.java:153)
at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.getLinksForSection(ThreadLocalCachingSimpleLinkManager.java:140)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy558.getLinksForSection(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy2860.getLinksForSection(Unknown Source)
at com.atlassian.jira.issue.util.IssueOperationsBarUtil.getLinksForSection(IssueOperationsBarUtil.java:192)
at com.atlassian.jira.issue.util.IssueOperationsBarUtil.getPromotedLinks(IssueOperationsBarUtil.java:113)
at com.atlassian.jira.rest.v2.issue.OpsbarBeanBuilder.buildOpsbarGroup(OpsbarBeanBuilder.java:95)
at com.atlassian.jira.rest.v2.issue.OpsbarBeanBuilder.build(OpsbarBeanBuilder.java:56)
at com.atlassian.jira.projects.issuenavigator.DefaultIssueRenderService.render(DefaultIssueRenderService.java:93)
at com.atlassian.jira.projects.issuenavigator.webaction.ProjectIssueNavigatorAction.doIssueViewWithSidebar(ProjectIssueNavigatorAction.java:195)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
... 2 filtered
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
... 7 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
... 48 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 34 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 10 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 20 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 10 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 7 filtered
at com.atlassian.jira.projects.issuenavigator.ProjectIssueViewRewriteFilter.doFilter(ProjectIssueViewRewriteFilter.java:90)
... 4 filtered
at com.atlassian.jira.plugin.issuenav.IssueNavRewriteFilter.doFilter(IssueNavRewriteFilter.java:114)
... 4 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 60 filtered
at com.atlassian.jira.projects.legacy.LegacyRedirectFilter.handleErrorExtractingUrlComponents(LegacyRedirectFilter.java:89)
at com.atlassian.jira.projects.legacy.LegacyRedirectFilter.doFilter(LegacyRedirectFilter.java:61)
... 4 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 17 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 39 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 3 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
Please, help to fix.
1 answer
Hello Noir,
it seems that there is a condition issue for this transition, i would suggest to check the below assuming that you have JIRA Admin Permissions
1- Check the workflow condition for this transition and make sure it is visible and configured correctly (illustrated below)
2- This condition is part of a plugin called "JIRA Misc workflow Extension", make sure the plugin is installed, enabled and updated/configured properly (illustrated below)
3- Try to add a new condition in the same transition and make sure that the condition "Previous Status Condition" is available in the conditions' list
Based on the your findings, i can further propose some corrective actions
Was this helpful?
Thanks!
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