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Can't create Jira Tickets

Ketevan Sigua April 14, 2025

Me and my team members have an issue for last days that we cant create a new ticket from "Create" button. 
Window for ticket window appears for a second and then its gone telling me "something went wrong on our end"
Reloading/replacing browser doesn't help.

Happens on both of my team boards and all of my team members. We are using Free version
Screenshot 2025-04-14 190843.jpg

3 answers

0 votes
Ketevan Sigua April 15, 2025

It is working today, thank you for your suggestions @John Funk @Prachi Bolar 

Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 15, 2025

Thank you for the update @Ketevan Sigua :) 

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 15, 2025

Hello  Ketevan,

Welcome to Community :) 

Does this occur after John suggestion ? Could you please also validate the teams permission and if no wokrflow conditions are in place.

If the issue still persist request you to reach out to atlassian support here : https://support.atlassian.com/contact/

 

thye would also ask for HAR files to see why the error is occuring for you

Thank you,

Prachi

0 votes
John Funk
Community Champion
April 14, 2025

Hi Ketevan,

Have you tried a different browser? Or Incognito mode? 

John Funk
Community Champion
April 15, 2025

Great to hear!

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