Can't enable roadmap on company managed project

[John Jacobs]

I've followed the steps to enable the Roadmap on my company managed project - see link below:

https://support.atlassian.com/jira-software-cloud/docs/enable-and-disable-the-roadmap/

However, when I go to the Board page, I do not have a more (***) icon anywhere. 

I have the correct permissions and have even asked one of our other JIRA admins to take a look and they see (or do not see, in this case) any options. 

Are there any other criteria to be met for the Roadmap feature that I am missing? 

*This may or may not be relevant. I have a JIRA issues filter for this project set up on a Confluence page. Although I have Roadmaps and other JIRA issue filters set up in other confluence pages so I'm thinking not.  The only difference is that this is a company managed project, but surely that JIRA issue filter cannot be the cause.

[John Jacobs · Accepted solution]

Thanks, @John Funk  & @Robert Wen_Cprime_ 

Within the project settings -> people I have also added my account independently of the project administrator group.

I have given my account Project Administrator, Project Account manager and Project User roles.

No luck. I can't see 'Board Administrator here though. Would That be any different to Project Administrator?

[John Funk · Accepted solution]

Hi John - Welcome to the Atlassian Community!

You must be a Board Administrator to see the 3 dots and the Board Settings option. 

[John Jacobs]

Hi John, 

Can I find that in the Project Settings itself or is that in the global settings?

[John Funk]

Yes, Board Administrator is different from the Project Administrator. If you can get to the board settings, you need to go there and then to General and add his name for the Administrators.

[Robert Wen_Cprime_]

By default, the person that created the board is the board administrator.  He/she then  can add other people.

[John Jacobs]

@Robert Wen_Cprime_ in that case I created the project, would I not by default be the Board Admin. 

Checked our roles in JIRA System -> Security -> Project Roles and seems we do not even have a board admin role. Or anything containing 'board' in roles or permissions!
:-(

[John Jacobs]

@Robert Wen_Cprime_ And weirdly, i go to another company managed project board and can find the menu icon and see the board settings with no trouble whatsoever. Just this project seems to have the issue. 

Any other ideas? I cannot imagine what the difference between this project and any others are. They were all created using one of the available templates - in this case, the Project Management template.  

[Robert Wen_Cprime_]

Hi @John Jacobs 

I can't answer further without seeing what you see.  Any chance you can include screenshots?

[John Jacobs]

So it seems to impact only one type of project.

• Project template:  Work Managment -> Project Management Template
• Project Type: Company-managed - Business

This type of template has the Timeline feature and not the Roadmap feature. Probably because they are so similar and this is just the way JIRA has created this type of project template.

However, it is the Roadmap feature I would like to use as the Timeline feature is just a bit messy and lists tasks in the order they were created as opposed to the start-end dates and has the ability to sit tasks under epics which can be milestones in the project.

Thanks for your help guys. User error it would seem.

[Robert Wen_Cprime_]

OK, that makes sense.  Everything @John Funk and I mentioned were really for Jira Software projects.

Glad you got some resolution on this.

[Robert Wen_Cprime_ · Accepted solution]

Hello @John Jacobs !  Welcome to the Atlassian Community!

Yes, I'm going to harp on permissions, just because it seems to affect all of your Jira admins.  Are your Jira administrators (members of the Jira Administrators group) set up to administer projects as well (Administer Projects is set up for the Jira Administrators group).

Or, it also doesn't seem to be that you or your fellow Jira admins are set up as Board administrators.