Can't export users

[Alina Borissenko]

I'm trying to export the user list, but I'm not getting an email. There are other emails from Atlassian, but the user list is not in any mail folder. 

[Nikola Perisic]

Welcome to the community @Alina Borissenko , like the message states it might take a while. In the mean time, try clearing your cache and use the another browser. Also check your spam as well.

[Alina Borissenko]

Cache is cleared, tried using a different browser and enabled pop-ups, but it doesn't work, the email is not received. 

[Emily _ DevSamurai]

Hi @Alina Borissenko and welcome to the community!

As mentioned by @Nikola Perisic, the process may take some time, and cache or browser issues could interrupt it. Additionally, you may want to check if your browser has blocked pop-ups.

Here is the Atlassian Guide on how to export a user list for your reference, in case you need it.

Let us know if this helps! 😊

[Cristian0791]

Hi Alina,

In addition to my colleagues you can verify with your IT team or email administrator if emails from Atlassian's domain are getting blocked or filtered by any security rules or email filtering systems (e.g., corporate spam filters).

Hope this helps.

[Alina Borissenko]

Hi, checked, but I don't have any restriction on receiving emails from Atlassian