Can't find Gliffy admin, can't find list of *installed* Jira add-on's, can't get to Gliffy, ??????

[Richard Grossman]

I had 30 minutes to move a Gliffy diagram from my independent Gliffy account and move it to the Gliffy Add-on for our team Jira account.

Can't find list of INSTALLED add-on's in the dashboard.

When I click on Gliffy then MANAGE I get nothing but a display showing the add-on version.

I can't see how to get to Gliffy from our Jira dashboard.

30 minutes is up... hopefully when I get back Monday there will be an answer here, unless everyone's away for the weekend.

[Justin Alex Paramanandan · Accepted solution]

Heya Richard,

If you would like to find the plugin settings, you can do so by navigating to Administration > Plugins section. If you're using OnDemand, the steps to access the plugins section is a bit more complex.

I believe that you would like to copy the diagram from your online Gliffy account to your JIRA; you can export the diagram as a Gliffy XML file and:

1. Browse to the JIRA issue that you'd like to add the Gliffy Diagram to.
2. Click More Actions > Add/Edit Gliffy Diagram.
3. Click New Document > Add File as a Template.
4. Browse for the file and Click Create Document.

This has been outlined here: Copy Diagram from Gliffy Online for use in JIRA.

[Richard Grossman]

Thanks Justin. I've accepted your answer.

[Justin Alex Paramanandan]

You're most welcome, Richard! :)

[KatyK]

Hi Richard, if you haven't already received a resolution I would recommend reading through Gliffy's Support Forums: support.gliffy.com or contact support@gliffy.com directly

[Richard Grossman]

By the way, the Atlassian guys need to get this book ASAP: "Don't Make Me Think" - it's about how to not drive away users by forcing them to invest time and effort to figure out your interface.

And I do realize this is not a support site but just a community forum, at least I *think* tha's what it is since Atlassian doesn't really say this clearly, but I can't find any place to get support or "answers" except here.