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Can't get issue to transition to relsolved

Anders Timsjö October 22, 2018

Hi!

I'm having some trouble getting my issues to get the resolved status set. 

I have edited my workflow and added the post function to fire a Issue Resolved event but still my issues does not get resolved set after the transition. 

Anyone having the same problem or any ideas?

Thanks!transition to resolved.png

3 answers

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1 vote
Answer accepted
Gundlupet Sreenidhi
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October 22, 2018

You should be able to add another post-function that updates the resolution field.

Setting the Resolution field will automatically resolve the issue. 

 

image.png

 

image.png

1 vote
Answer accepted
Alexey Matveev
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October 22, 2018

Hello,

The issue resolved event does not resolve an issue. You should add the Update Field post function and set the Resolution field value in this post function.

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Andris Grinbergs
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October 22, 2018

"Issue Resolved" event just sends notifications defined for issue resolution. Most likely you should add "Resolve issue" screen to transition.

Anders Timsjö October 22, 2018

Thank you! Will use this or adding another postfunction setting the field.

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