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Can't seem to send email. "An error has occurred with sending the test email"

Andrew KM September 20, 2018

I am getting the following error when sending a test mail:

What am I doing wrong?

https://pastebin.com/raw/PZ7qq2sF

 

3 answers

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Andrew KM September 21, 2018

@Dave Bosman [Realdolmen]

I do indeed use GoDaddy as the SMTP server. Looks like sending to some emails work, while sending to others doesn't. Weird.

Dave Bosman [Realdolmen]
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September 21, 2018

HI @Andrew KM

 

Well, there you have your answer. The problem is GoDaddy. 

You probably configured it correct!

Move away from them and use another provider. It is a general problem with them. If you do a search on google you will see that you are not alone and that they do not solve the problem. 

Regards

Dave

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Dave Bosman [Realdolmen]
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September 21, 2018

Hi @Andrew KM

In your pastebin link i found following line. 

com.sun.mail.smtp.SMTPSendFailedException: 552 3EOyg22osqLFH :: auth :: Message rejected for spam or virus content 

It seems your mail server is rejecting the message.

This could be due to mis configuration on your part or a problem at the mail server  

Did you use credentials or did you do it anonymous?

Who is the mail provider you are using? Try contacting them!

PS: if the provider is GoDaddy, find another host as they have this issue for as long as i can remember and they don't solve it. 

Regards

Dave

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Alexey Matveev
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September 20, 2018

Hello,

Have a look at the atlassian-jira.log file for errors.

Also try to enable the outgoing mail logs and have a look there. You can read more on how to enable mail logging here:

https://confluence.atlassian.com/jirakb/mail-and-mail-handlers-troubleshooting-211649643.html

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