Cancellation Policy - Jira Software

[Prathap]

After purchasing the Jira software using the standard monthly or annual plan, if we would like to cancel, can we do it within a certain number of days?

[Hamza Chundrigar]

Here’s what the Atlassian article says:

You can request a refund for your cloud subscription within a stipulated period from your payment date.

• For a monthly subscription, request a refund within the first month.
• For an annual subscription, request a refund within 30 days.

If these stipulated periods are over, Atlassian cannot offer refunds.

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Link to Article: https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/

[Prathap]

Hi Hamza,

Thanks for your response and sharing the knowledge base link, it helps.