Cannot Change or Remove Due Date

[Deleted user]

I have a task ticket with a set Due Date.  I want to remove the due date.  Whenever I remove it and save my changes, the due date disappears; however, when I refresh the screen, the due date reappears.

There are no subtasks on this item.

[Vincent]

After some tries, I found an easier way:

• Select date field
• Backspace
• Enter

Date stays visible after Backspace but is removed after Enter.

[Atul_Patil]

Unfortunately this doesn't work for me. It appeared deleted but when I refreshed browser, date a week before today's date appeared. This is really frustrating.

[Vincent]

@Atul_Patil

Is the Due date like the screencapture below before the refresh? 

I double checked and still works for me in JIRA Cloud.

[Atul_Patil]

@Vincent Yes it was like that. But when I refreshed it, I observed that, date a week before today's date was set there. Not sure what is the logic behind that.

[Vincent]

@Atul_Patil 

I assume you checked the basic? field not mandatory,...

Did you check the history? It might not all be visible in the new view but you can always check in the old view.

It should have 2 entries (1 clear date, 1 set date).

It will at least eliminate some add-on or script.

[Paul]

Hi!
I also just ran into this and filed a bug which has been verified by Atlassian:
https://jira.atlassian.com/browse/JRACLOUD-69567

Please vote and watch it if you’re interested.

Cheers,
Paul

[Ifti Chowdhury]

Change the view to old view and then you can remove the due date field. Shame that Atlassian doesn't support removing it in the new experience view as due to the nature of projects being on hold sometimes, we might need to remove it until it's back on.

[Aspa Stathi]

You can remove the Due Date by editing the field, inserting a letter, e.g. "a" and then click Enter on keyboard.

[Meg]

it is not working for me....

[Aspa Stathi]

You are right Meg! Some times works, some others not.

I finally found the right way: click on the field so the date is editable, press "End" on keyboard and then backspace and enter.

[Meg]

it works... thanks :)

[RAHUL INGLE]

Hi @Aspa Stathi  and @Atul 

I am also not able to remove Due Date in my ticket but able to change the due date.

I have already mapped  below project permission for me.

Schedule Issues / Resolve Issues Edit Issue even I am Jira admin.

Sharing due date attached screenshot.

Can you please guide for this cause.

[Aspa Stathi]

Hi @RAHUL INGLE ,

The Due Date field of JIRA has now the option to remove the date.

The same exists for custom fields with type of Date. Keep in mind that I use the latest JIRA cloud version.

[Lisandro Paolini]

Hi ! check if the Schedule Issues permission is already set to the correct group and go into the full issue view and click "edit". Does that still fail?

[Deleted user]

Thanks for your response.  We do not "schedule issues" and this isn't occurring for any of the task of which I am aware.  Is still fails when editing in full issue view.

[Joe Pitt]

the schedule issue permission controls the due date

[Deleted user]

Ah! Ok.  My "schedule issue" permissions are correct.  I am an admin and permissions have been given to the admin role.  Any other ideas?

[Joe Pitt]

No, I'd open a support ticket with Atlassian

[Deleted user]

Thanks again.