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Cannot access Jira boards - Sorry, you can't view This page is only available to Jira Software users

Alex Dingwall
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April 8, 2020

Hi everyone,

Having an issue where no one in our organisation can access Jira boards, even our account admin.

Has anyone seen this before or managed to get around it?

Screenshot 2020-04-08 at 11.27.55.png

Thanks,

Alex

2 answers

0 votes
elenushhh
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April 8, 2020

All users should be in the jira-software-users group automatically. check if the group is on product access/ check who is in this group.

Administration.png

0 votes
Nic Brough -Adaptavist-
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April 8, 2020

You will need to add the accounts as Jira Software users

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